Seamlessly Merged

Integrated BPO services with strong industry focus and deepsubject matter expertise

What are we good at?

Becoming your virtual extension

Sales as a Service

Boiler room doesn’t cut it any more. Collaborative selling gets the job done.

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Multichannel Customer Experience

By letting you focus on the core of your business, our teams take the burden to supply the adequate support for your growth strategy.

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Retention and Renewals

Today revenue is king. Our clients need to focus on growth and hitting their quarterly goals.

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Care, Support and Back Office

We get it. Customer get more demanding by the day.

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Custom team builds

You know what we don’t know. Your niche team requirements might be specific to a product, industry or a true innovation.

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All custom build teams and services have full access to the Envire Platform

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User story

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We build a bespoke sales and retention team for our charming clients from Employ over a 3 month period with an average annual head count number of 12 people. It was designed and deployed to follow 2 key metrics, using real time mobile reporting for their leadership. At our first benchmark period we saw 12% growth in conversions and a whopping 48% in retention
Multichannel Customer Experience
By letting you focus on the core of your business, our teams take the burden to supply the adequate support for your growth strategy.
Cargotec came to us with a problem. A great problem to have – they were growing too fast to scale up in house and they were ready for their European take over. Their first target was Germany and Austria, so we had the privilege to build a German speaking team with scalability in mind (double digit growth in the area demands it). The team was assembled in 47 days and is now seeing a NPS of 7.3. Next steps is for the bots to arrive!
Care, Support and Back Office
Laser focus on care and experience is paramount to meet today’s demands. All tracked, visualize and analyzed using a cloud native software.
We met Alorica at a stage in their expansion where a team of quality engineers struggled to provide adequate customer experience and some 28% of their sing ups didn’t follow through with the product and eventually dropped out completely. That was a massive problem for them, so an experience client journey team, trained on their product and demonstrating their fun corporate culture was needed direly. We delivered in 72 days. Rate is down to a healthier 7% today.
Custom team builds
You know what we don’t know. Your niche team requirements might be specific to a product, industry or a true innovation.
Every now and then you talk to a prospective client and they share a unique problem with you. To spice things up even further, they might have already failed couple of times in addressing it. We are talking about one of those cases here. Our client working in an extremely sensitive field, under tons of regulation needed to be able to service a large account using encryption and advanced security procedures. Can’t share their name, but we can share that today we are hiring for their second large account.

About us

The new shape of a project born out of the merging leading local talent in the fields of BPO outsourcing, ITO services and human resources.

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Let us guide you over what’s possible. We can set up a design thinking workshop or a consultation session at your convenience.

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